Returns & Exchanges What is your return policy?
Our goal is your 100% satisfaction with Coppertops products. Therefore, you may return new, unopened items within 30 days of delivery for a full credit. All merchandise must be returned in new condition with all original boxes, packing material, documentation, and instructions and must be able to be resold. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Please note you may be charged for shipping on returned orders. This includes the cost of free shipping; items returned that had been shipped for free will be refunded for the price of the merchandise excluding the actual shipping cost. Also note that it may take up to 10 business days to process returns. Can I exchange a product?
If you received a faulty item and need to exchange it for the same item, contact us to request an exchange. If you would like to exchange an item for a different item, please return the original item. Please return the item to our address below. Shipping cost is the responsibility of the customer. Additional shipping charges will apply. Please note that it may take up to 7 business days to process an exchange. What if the product is defective?
If you discover what you believe is a product defect, please contact us at firstname.lastname@example.org
. Products deemed defective within 30 days of delivery can be exchanged for a non-defective item. Defective items can also be returned for a refund within 30 days of delivery at your expense. Please note that we may ask for photos of the defect and/or the return of the item in order to process your return or exchange. Shipping and Payment Information What payment methods and trade credits are available?
We accept all major credit cards for online purchases on our retail site. Our wholesale customers can be billed Net 30. Is my payment information secure?
We are committed to protecting all customer personal and payment information. Our website is secured using the https protocol. How do your products ship?
Most orders placed on our retail site are shipped via USPS First Class Mail, meaning a typical transit time of 3-7 business days. At checkout, you do have the option to select Priority Mail (2-3) shipping for an addition $10. Can orders be shipped to a PO Box?
Yes, we are able to ship to a PO Box, provided expedited shipping is not selected. Can I track my delivery?
Once an order has shipped you will receive an email with a tracking number that can be used at www.usps.com
to track your order. What happens if items in my order arrive broken or damaged?
While we make every effort to protect all products that we ship, we understand that working with paper allows some possibility of damage in transit. In such cases, please contact us within 10 days of delivery at email@example.com
, and provide a callback number. One of our team members will assist you in exchanging and replacing those items. Please keep the damaged item(s) for 10 business days for possible inspection or pickup by our carrier. After 10 business days simply dispose of the item(s). Note: You must report a damage claim within 10 business days of delivery, any damage claim after that point will not be replaced.
Please note that it takes 5 business days to process the exchange once we are notified of damage. Do you ship internationally?
Currently, we only ship retail orders within the United States (including Hawaii, Alaska, and Puerto Rico). We are able to accommodate international shipping requests only by request from wholesale customers.