Do you ever donate product for charitable causes?
When time and resources permit, we love to support charitable causes that align with our company values and other personal interests. If you are seeking a donation of regular or custom retail products for a non-profit or event, please contact us at email@example.com. Please include the name, website, and a short description of the mission and work of the charity on whose behalf you are contacting us. You will be responsible for picking up the items from us, or arranging for their shipment and delivery. We also are sometimes able to provide discounted products to charitable organizations.
I’ve got an idea for a design or a product – can I tell you about it?
Absolutely. We release new designs for our signature Bottle Wraps and hang tags a few times a year, and are always looking for new design ideas. If you’re artistically inclined, keep an eye out for one of our Calls for Artists, and if you just want a limited run of products to use for yourself, contact us about customization.
I think your products should be sold in my local liquor store. Can you make it happen?
We are eager to reach new markets, and would love to be in your local stores! If you have a suggestion for – or, even better, an introduction to – a potential retail partner, please email us at firstname.lastname@example.org.
Where can I buy your products?
Here’s a full list of our retail partners.
Do I need to have an account to place an order?
No. When you checkout, you will be given the option to create an account. While this will make it easier to track your orders, it is not required. You can simply choose to checkout as a guest.
Do you have a print catalog?
We currently send sales catalogs only to retail outlets that purchase our products wholesale.
Can I order over the telephone?
Retailers are welcome to place an order by calling our wholesale sales telephone line.
How long will it take to receive my order?
Orders are typically shipped within two business days from when they are placed. Unless an alternative shipping method is selected, your order will be shipped from Denver via USPS First Class mail, and will typically take 3-7 business days to arrive. Expedited, Priority Mail (2-3 days) shipping is available for a flat rate of $7, and can be selected at checkout.
How do I check the status of my order?
When your order has shipped, you will receive a shipped confirmation email with a USPS tracking number. You can enter that tracking number here to get up to date shipping information. If you have not yet received a confirmation that your order has shipped, you can feel free to contact us directly at any time at email@example.com and we can help you track your order using your order number (included in your order confirmation email) and your email address. Please allow two full business days from placing an order before contacting us. If you have placed a custom order, a Coppertops representative should contact you directly within one business day of your order placement. If you have not heard from us, feel free to contact us.
Can I make a change or cancel my order?
If a change or cancellation is made within 24 hours of submitting your order, we are typically able to accommodate it. For changes after this period, please see our return policy.
Can I gift wrap items in order?
We do not currently offer gift wrapping or gift notes for our orders.
How do I set up a wholesale account?
Access to our wholesale site is restricted to retailers. If you are a retail buyer, you can set up an account online here, or call our customer service line at 720.507.7524.
Returns & Exchanges
What is your return policy?
Our goal is your 100% satisfaction with Coppertops products. Therefore, you may return new, unopened items within 30 days of delivery for a full credit. All merchandise must be returned in new condition with all original boxes, packing material, documentation, and instructions and must be able to be resold. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Please note you may be charged for shipping on returned orders. This includes the cost of free shipping; items returned that had been shipped for free will be refunded for the price of the merchandise excluding the actual shipping cost. Also note that it may take up to 10 business days to process returns.
Can I exchange a product?
If you received a faulty item and need to exchange it for the same item, contact us to request an exchange. If you would like to exchange an item for a different item, please return the original item. Please return the item to our address below. Shipping cost is the responsibility of the customer. Additional shipping charges will apply. Please note that it may take up to 7 business days to process an exchange.
What if the product is defective?
If you discover what you believe is a product defect, please contact us at firstname.lastname@example.org. Products deemed defective within 30 days of delivery can be exchanged for a non-defective item. Defective items can also be returned for a refund within 30 days of delivery at your expense. Please note that we may ask for photos of the defect and/or the return of the item in order to process your return or exchange.
Shipping and Payment Information
What payment methods and trade credits are available?
We accept all major credit cards for online purchases on our retail site. Our wholesale customers can be billed Net 30.
Is my payment information secure?
We are committed to protecting all customer personal and payment information. Our website is secured using the https protocol.
How do your products ship?
Most orders placed on our retail site are shipped via USPS First Class Mail, meaning a typical transit time of 3-7 business days. At checkout, you do have the option to select Priority Mail (2-3) shipping for an addition $10.
Can orders be shipped to a PO Box?
Yes, we are able to ship to a PO Box, provided expedited shipping is not selected.
Can I track my delivery?
Once an order has shipped you will receive an email with a tracking number that can be used at www.usps.com to track your order.
What happens if items in my order arrive broken or damaged?
While we make every effort to protect all products that we ship, we understand that working with paper allows some possibility of damage in transit. In such cases, please contact us within 10 days of delivery at email@example.com, and provide a callback number. One of our team members will assist you in exchanging and replacing those items. Please keep the damaged item(s) for 10 business days for possible inspection or pickup by our carrier. After 10 business days simply dispose of the item(s). Note: You must report a damage claim within 10 business days of delivery, any damage claim after that point will not be replaced.
Please note that it takes 5 business days to process the exchange once we are notified of damage.
Do you ship internationally?
Currently, we only ship retail orders within the United States (including Hawaii, Alaska, and Puerto Rico). We are able to accommodate international shipping requests only by request from wholesale customers.
Can I order a set of [insert favorite Coppertops product here] with my name on it?
Yep – or family pet, or company logo, or just about anything else you desire. The minimum for a custom order is 50 pieces of any product, and we customize most of the products currently available on our retail site. Setup charges apply, and will be applied on the basis of the quantity ordered.
How does the custom order process work?
When you are selecting a custom product, there will be options on the product page to either upload an image to be used on the product, or to fill in comments. If you have some direction to give, you can go ahead and add it there, but either way after your order is completed, we’ll be in touch (usually within 1 business day) to begin the design process. Typically, we will use your direction and any imagery you choose to work up 2 proofs from you to choose from. You will be allowed one round of complimentary edits after choosing a proof. Additional editing rounds will automatically be charged to the card used to place your order ($10 per round).
How long will it take for my custom order to arrive?
While it varies based on the quantity ordered and the complexity of the design chosen, most custom orders are ready for shipping within 7-10 business days. In order for your products to arrive as quickly as possible, it helps to be prompt and detailed in your communication during the proof process.